Frequently Asked Questions

Where do you deliver?

We deliver across the United Kingdom, with free delivery on every order.

How long will my order take?

Orders are processed within 1 to 2 business days and then take 3 to 7 business days in transit, so most orders arrive within 4 to 9 business days.

I have not received an order confirmation. What should I do?

Please check your spam or promotions folder first. If it is not there, email info@riverlure.com with your name and we will resend it.

How much is delivery?

Delivery is free on all orders, with no minimum spend.

What is your return policy?

You have 30 days from receiving your order to request a return, as well as your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013. Items must be unworn, with tags, and in their original packaging. The cost of return shipping is paid by the customer, unless the item arrived faulty, damaged or incorrect. Email info@riverlure.com to start a return and we will send you instructions.

How do I choose my size?

Each product page shows the sizes available for that item. If you are between sizes, we suggest the larger size for a more relaxed fit. Not sure? Email info@riverlure.com before ordering and we will help you choose.

How do I track my order?

You will receive a tracking link by email as soon as your order has been dispatched.

What payment methods do you accept?

We accept the payment methods shown at checkout, all processed securely in GBP.

When will I receive my refund?

Once your return has been received and inspected, approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to show the amount.

Can I change or cancel my order?

Orders can be cancelled within 15 minutes of being placed. After that your order has entered fulfilment, but your statutory 14-day right to cancel still applies once you have received it.

How do I get in touch?

Email info@riverlure.com or call +44 7456 086622, Monday to Friday, 9am to 6pm (UK time). We aim to reply within 24 hours on working days.